Veteran victim of phishing scam, loses over $ 19,000 from his daughter’s Chase college education bank account – CBS Los Angeles

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TUSTIN (CBSLA) – A local veteran was the victim of a phishing scam, losing thousands of dollars on an account meant to pay his daughter’s school fees and, almost a month later, is still stuck in his Chase Bank account .

“It’s a custody account for my daughter’s education. It was cleaned up, ”said Eric Cletcher, Navy veteran and Laguna Niguel resident, who insisted more than $ 19,000 was lost through no fault of his own.

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(credit: CBS)

The scam began with a text message, allegedly sent by Chase Bank, and continued with a phone call from a woman claiming to work for the bank.

It was later confirmed that the text message was a phishing scheme, which is a cybercrime.

“I even checked that phone number and it went straight to Chase Bank,” said Cletcher, a Chase Bank customer. “An online agent, Barbara, called me by name, said my name, ‘Hello, Mr. Cletcher.’ She knew my name. She knew the last four of my social security number. She knew the last four digits of my debit card and the account number in question, which was my checking account.

The Navy veteran claims he did not give out any of his personal information and that the bogus bank employee informed him of the fraudulent charges, claiming his debit card was going to be canceled.

At the time, Cletcher said he didn’t suspect anything criminal, but a few minutes later when he logged into his account he was blocked. He is still locked out almost a month later.

“It was a nightmare, to say the least. I feel like I’m in the twilight zone, ”he said.

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When Cletcher contacted a legitimate Chase Bank employee on the phone, he was told that there had been no fraud on his account, but that there had been wire transfers to someone in Florida.

Every penny in her daughter’s college account was gone.

He has since had several calls with law enforcement and the Chase Bank.

“I’m on vacation pumping gas for $ 80 and got a call from Chase Bank asking if it was really me at the gas pump. I mean, where was the security of the Chase Bank on a wire transfer of almost $ 20,000. I did not authorize any of these charges, ”Cletcher said.

(credit: CBS)

Chase Bank has confirmed that she is still working on the Cletcher case, but wants customers to know, citing: “Chase will never contact a customer to ask them to share their account details to prevent or stop fraud on their account. by check, wire transfer or Platform. “

Chase officials also want customers to beware of scams that occur in the form of text messages or phone calls from someone asking for personal information, and added that the bank will not contact you for you. ask for a personal identification number (PIN) or threaten to shut down. or suspend an account.

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Additionally, Chase said customers would also not be asked for their account or credit card information.

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